While the study of the information technology (IT) implementation process and its outcomes has received considerable attention, the examination of pre-adoption and pre-implementation stages of configurable IT uptake appear largely under-investigated. This paper explores managerial behaviour during the periods prior the effective implementation of a clinical information system (CIS) by two Canadian university multi-hospital centers.
Area of Health Services and Policy Research, Department of Family Medicine, McGill University, 515-517 Pine Avenue West, Montreal, Quebec, H2W 1S4, Canada. charo.rodriguez@mcgill.ca