Statements in which the resource exists as a subject.
PredicateObject
rdf:type
lifeskim:mentions
pubmed:issue
6
pubmed:dateCreated
1999-5-7
pubmed:abstractText
Patient satisfaction survey data provide valuable information about how well healthcare organizations and their individual departments are meeting the needs and expectations of their patients. Lack of sufficient data can severely inhibit an organization's ability to understand its strengths and to target areas in which performance can be improved. This article describes a performance improvement project that a hospital used to increase response rates to its patient satisfaction surveys in its ambulatory care settings. The results were significant: five times more surveys were returned 6 months after implementation of the project than had been returned at baseline. Managers and staff now have the information they need to understand how well they are meeting their patients' needs and to make sound decisions related to performance improvement efforts.
pubmed:language
eng
pubmed:journal
pubmed:citationSubset
H
pubmed:status
MEDLINE
pubmed:issn
1062-2551
pubmed:author
pubmed:issnType
Print
pubmed:volume
20
pubmed:owner
NLM
pubmed:authorsComplete
Y
pubmed:pagination
33-7
pubmed:dateRevised
2004-11-17
pubmed:meshHeading
pubmed:articleTitle
Increasing patient feedback in ambulatory settings.
pubmed:affiliation
Hartford Hospital, CT, USA.
pubmed:publicationType
Journal Article