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rdf:type |
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lifeskim:mentions |
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pubmed:dateCreated |
2011-3-10
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pubmed:abstractText |
"Willingness to recommend" questions are being increasingly used to measure and manage patient loyalty. Yet, there is little data in the literature correlating the "willingness to recommend" question with commonly used perceived service quality items in surveys to identify the key drivers of the optimal patient experience. We therefore evaluated the relationship between perceived service quality and subsequent single top box "willingness to recommend" scores among oncology patients.
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pubmed:commentsCorrections |
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-10387373,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-10561235,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-10847881,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-12548649,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-12904611,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-12925269,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-12930050,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-14712543,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-15164441,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-15512514,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-15729552,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-16268410,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-16864168,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-17074085,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-17446825,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-17634110,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-18430563,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-19258342,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-19936172,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-2364373,
http://linkedlifedata.com/resource/pubmed/commentcorrection/21349200-9783878
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pubmed:language |
eng
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pubmed:journal |
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pubmed:citationSubset |
IM
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pubmed:status |
MEDLINE
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pubmed:issn |
1472-6963
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pubmed:author |
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pubmed:issnType |
Electronic
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pubmed:volume |
11
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pubmed:owner |
NLM
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pubmed:authorsComplete |
Y
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pubmed:pagination |
46
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pubmed:dateRevised |
2011-7-26
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pubmed:meshHeading |
pubmed-meshheading:21349200-Adolescent,
pubmed-meshheading:21349200-Adult,
pubmed-meshheading:21349200-Aged,
pubmed-meshheading:21349200-Aged, 80 and over,
pubmed-meshheading:21349200-Cancer Care Facilities,
pubmed-meshheading:21349200-Female,
pubmed-meshheading:21349200-Health Care Surveys,
pubmed-meshheading:21349200-Hospitals, Private,
pubmed-meshheading:21349200-Humans,
pubmed-meshheading:21349200-Male,
pubmed-meshheading:21349200-Middle Aged,
pubmed-meshheading:21349200-Multivariate Analysis,
pubmed-meshheading:21349200-Patient Satisfaction,
pubmed-meshheading:21349200-Quality of Health Care,
pubmed-meshheading:21349200-United States,
pubmed-meshheading:21349200-Young Adult
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pubmed:year |
2011
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pubmed:articleTitle |
The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network.
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pubmed:affiliation |
Cancer Treatment Centers of America® (CTCA), 500 E. Remington St., Schaumburg, IL 60173, USA. Christopher.lis@ctca-hope.com
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pubmed:publicationType |
Journal Article,
Research Support, Non-U.S. Gov't,
Multicenter Study
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