Linked Life Data

20662271

Source:http://linkedlifedata.com/resource/pubmed/id/20662271

Statements in which the resource exists as a subject.
PredicateObject
rdf:type
lifeskim:mentions
pubmed:issue
6
pubmed:dateCreated
2010-7-28
pubmed:abstractText
We need to attend to a patient face to face in the physiological function testing room and the central blood-drawing room of the central clinical laboratory in a hospital. Recently, there have been some problems and troubles experienced by medical staff because patients may have had some over-expectations regarding our medical service and their sense of entitlement may have been unrealistic. We report some problems experienced in our Central Clinical Laboratory and hospital, and describe some solutions. If a medical staff member gets into trouble with a patient because of some difference in awareness between him/her and the patient, we should take prompt action regarding these claims and be considerate to the patient. However, we have to take a tough stance against some severe cases, for example violence and intemperate language directed toward medical staff. One of the most important things is to investigate complaints against us, and, through this, keep on improving. Another important thing is to disseminate information among central clinical laboratory teams liaising with nursing and other departments. Therefore, we can establish a good trusting relationship between patients and staff, and consequently our patient service will improve.
pubmed:language
jpn
pubmed:journal
pubmed:citationSubset
IM
pubmed:status
MEDLINE
pubmed:month
Jun
pubmed:issn
0047-1860
pubmed:author
pubmed:issnType
Print
pubmed:volume
58
pubmed:owner
NLM
pubmed:authorsComplete
Y
pubmed:pagination
586-94
pubmed:meshHeading
pubmed:year
2010
pubmed:articleTitle
[Various troubles in the Central Clinical Laboratory (violence, others) and actions to be taken].
pubmed:affiliation
Central Clinical Laboratory, Fukushima University Hospital, Fukushima 960-1295, Japan. kyouko-t@fmu.ac.jp
pubmed:publicationType
Journal Article, English Abstract