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pubmed:abstractText |
National Health Services (NHS) Direct is a national nurse-led, call-centre based, telephone triage, health information and advice service in the United Kingdom (UK). Forty percent of calls to NHS Direct are about children. There is a need to identify whether there is a difference in the time taken for nurses to triage calls about children.
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pubmed:affiliation |
Education, Training and Development Lead, Worcestershire Health Informatics Programme, Department of Psychology, Health and Social Care, University College Worcester, Worcester, UK. r.monaghan@worc.ac.uk
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