Linked Life Data

10280518

Source:http://linkedlifedata.com/resource/pubmed/id/10280518

Statements in which the resource exists as a subject.
PredicateObject
rdf:type
lifeskim:mentions
pubmed:issue
2
pubmed:dateCreated
1987-3-26
pubmed:abstractText
The metaphor of the "moment of truth", as described in the excellent book Service America! Doing Business in the New Economy, is a powerful idea for helping people to shift their points of view and think about the customer's experience. Moments of truth are the collective interactions of customer and employee that take place day in and day out. Every time an employee comes into contact with a customer--a physician, minister, social worker, inspector, visitor, serviceman, vendor, resident--the interaction will spark a moment of truth. It may be a shining moment when that customer feels cared for, cared about, and genuinely valued, or a lousy moment when the customer feels ignored, abused, or undervalued. As an administrator or manager, lead your people ... and manage your moments of truth.
pubmed:language
eng
pubmed:journal
pubmed:citationSubset
H
pubmed:status
MEDLINE
pubmed:month
Feb
pubmed:issn
0888-0352
pubmed:author
pubmed:issnType
Print
pubmed:volume
13
pubmed:owner
NLM
pubmed:authorsComplete
Y
pubmed:pagination
22, 24-5
pubmed:dateRevised
2000-12-18
pubmed:meshHeading
pubmed:year
1987
pubmed:articleTitle
How do you rate in customer relations?
pubmed:publicationType
Journal Article