Source:http://linkedlifedata.com/resource/pubmed/id/10135768
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Predicate | Object |
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rdf:type | |
lifeskim:mentions | |
pubmed:issue |
1
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pubmed:dateCreated |
1994-10-6
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pubmed:abstractText |
The Harvard Community Health Plan commissioned a cross-functional project team to improve the accuracy of the members' data base because inaccurate patient phone numbers and addresses were a major obstacle for clinicians seeking to provide high-quality service to patients. Accurate demographic information is essential to enable clinicians to contact patients quickly regarding lab results or follow-up care. The team members applied a quality improvement problem-solving methodology that required them to focus on the few vital problems and to test problems using data analysis. As a result, the team saw firsthand that staff members were not to blame for the inaccurate demographic information; the problem was in the automated system that obtains, updates, and maintains the records.
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pubmed:language |
eng
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pubmed:journal | |
pubmed:citationSubset |
H
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pubmed:status |
MEDLINE
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pubmed:issn |
1062-2551
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pubmed:author | |
pubmed:issnType |
Print
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pubmed:volume |
16
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pubmed:owner |
NLM
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pubmed:authorsComplete |
Y
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pubmed:pagination |
18-21; quiz 21, 48
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pubmed:dateRevised |
2000-12-18
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pubmed:meshHeading |
pubmed-meshheading:10135768-Ambulatory Care Information Systems,
pubmed-meshheading:10135768-Boston,
pubmed-meshheading:10135768-Demography,
pubmed-meshheading:10135768-Education, Continuing,
pubmed-meshheading:10135768-Health Maintenance Organizations,
pubmed-meshheading:10135768-Information Storage and Retrieval,
pubmed-meshheading:10135768-Management Quality Circles,
pubmed-meshheading:10135768-Process Assessment (Health Care),
pubmed-meshheading:10135768-Total Quality Management
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pubmed:articleTitle |
Managing patient demographics.
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pubmed:affiliation |
Kenmore Center of Harvard Community Health Plan, Boston, MA.
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pubmed:publicationType |
Journal Article
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