Source:http://linkedlifedata.com/resource/pubmed/id/10131732
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Predicate | Object |
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rdf:type | |
lifeskim:mentions | |
pubmed:issue |
4
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pubmed:dateCreated |
1994-3-23
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pubmed:abstractText |
The authors adapt the SERVQUAL scale for medical care services and examine it for reliability, dimensionality, and validity in a primary care clinic setting. In addition, they explore the possibility of a link between perceived service quality--and its various dimensions--and a patient's future intent to complain, compliment, repeat purchase, and switch providers. Findings from 159 matched-pair responses indicate that the SERVQUAL scale can be adapted reliably to a clinic setting and that the dimensions of reliability, dependability, and empathy are most predictive of a patient's intent to complain, compliment, repeat purchase, and switch providers.
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pubmed:language |
eng
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pubmed:journal | |
pubmed:citationSubset |
H
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pubmed:status |
MEDLINE
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pubmed:issn |
0737-3252
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pubmed:author | |
pubmed:issnType |
Print
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pubmed:volume |
13
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pubmed:owner |
NLM
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pubmed:authorsComplete |
Y
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pubmed:pagination |
32-41
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pubmed:dateRevised |
2000-12-18
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pubmed:meshHeading |
pubmed-meshheading:10131732-Ambulatory Care Facilities,
pubmed-meshheading:10131732-Analysis of Variance,
pubmed-meshheading:10131732-Data Collection,
pubmed-meshheading:10131732-Health Services Research,
pubmed-meshheading:10131732-Management Audit,
pubmed-meshheading:10131732-Patient Satisfaction,
pubmed-meshheading:10131732-Primary Health Care,
pubmed-meshheading:10131732-Quality of Health Care,
pubmed-meshheading:10131732-Reference Values,
pubmed-meshheading:10131732-Regression Analysis,
pubmed-meshheading:10131732-Reproducibility of Results,
pubmed-meshheading:10131732-United States
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pubmed:year |
1993
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pubmed:articleTitle |
Measuring service quality and its relationship to future consumer behavior.
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pubmed:affiliation |
Wichita State University, KS.
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pubmed:publicationType |
Journal Article
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