To describe key historical and operational elements of change that may assist an organization to develop quality indicators for implementing a strategic plan to improve care, align health care improvement efforts with national directions, and examine the types of medication indicators used to assess these changes.
Institute for Health Care Research and Improvement, Baylor Health Care System, 8080 N. Central Expressway, Suite 1050, LB 81, Dallas, TX 75206, USA. dj.ballard@baylorhealth.edu
